At Karmik Gems (Sole Proprietor: SUKHRAJ SINGH), we hold a steadfast commitment to assisting our customers to the best of our abilities. In line with this ethos, we have meticulously designed the following Cancellation & Refund Policy to ensure clarity and transparency in our interactions with you. Under this policy:

• No refund shall be processed on the order under any circumstances if the order has reached the “processing” The risk and liability of placing order in a haste and careless manner totally lies with the User (“Customer/Consumer”) and the Website is not responsible for any refund once the processing stage has started. Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.

• No refund shall be processed once the Order has been placed and executed. However, if the User intends to cancel a successfully placed order before execution, the User is required to contact the customer care team within 1 (one) hour of making the payment, where after it is totally at the discretion of the Website whether to issue refund.

• User agree that the display picture for the products listed for purchase by the User are for reference purpose only and the Website will try to deliver the product ordered in an as-is condition as displayed on the Website. The User is advised to exercise discretion in such case and no refund shall be issued on such grounds.

• The services offered and the products sold are strictly not meant to replace any philosophical, emotional or medical treatment. The Website holds no responsibility or liability about the reality or reliability of the astrological effects on the human physiology, by the gems or any other article represented and sold on the Website. The placing of order for buying such products or taking the services is solely on the discretion and will of the User and the Website does not have any responsibility upon the products sold. The User is advised to exercise discretion in such case and no refund shall be issued on such grounds.

• If there are orders that the Website is unable to accept and must cancel, the Website at its sole discretion, reserves the right to refuse or cancel any order for any reason whatsoever. Some situations may result in the order being cancelled and include, without limitation, non- availability of the service/goods, inaccuracy, error in pricing information or other problems as identified. If the User’s order is cancelled after charges being paid against the said service/goods, the said amount paid for booking shall be refunded.

• In case the Website or Payment gateway’s webpage, that is linked to the Website, is experiencing any server related issues like ‘slow down’ or ‘failure’ or ‘session timeout’, the User shall, before initiating the second payment, check whether his/her Bank Account has been debited or not and accordingly resort to one of the following options:
  • In case the Bank Account appears to be debited, ensure that you do not make the payment twice and immediately thereafter contact the Website via customer care to confirm payment.
  • In case the Bank Account is not debited, the User may at his/her discretion initiate a fresh transaction to make payment.

• No refund shall be processed for providing a wrong details i.e., contact number or any other user details for delivering the product. The User is advised to keep the Contact Number in full coverage area and must answer the call when received. No refund shall be processed on such

• The website disclaims responsibility for any technical delays or glitches that occur during the processing of a user’s request. The User agrees that the timelines are approximate and all essentials steps would be taken to adhere to the timelines as displayed. However, users must contact the customer care team within 1 hour of making the payment to be eligible for a refund. However, the decision to issue a refund is entirely at the discretion of the website, and a refund will only be provided if the website or owner agrees to By requesting a refund, user agree to the following conditions:

• Users acknowledge and agree to collaborate with our quality audit team, providing all necessary information as requested for evaluating refund eligibility including but not limited to chat logs, call records, payment reference number or any necessary information as requested from time to time.
• The cooperation includes granting access to relevant details such as chat logs, call records, and any other essential information related to the refund request.
• Refunds are subject to the fulfillment of all terms and conditions specified on the website at the time of purchase.
• The analysis and processing of refunds can take up to 8-10 working days from the date the refund request is initiated.
• Users will be notified of the refund status through their registered email address once the analysis is complete and the refund is processed. Note: All refunds (if any) will be credited to user’s original payment method. If refunding through the original method is not possible, the website may ask the user to provide alternative bank information, and upon doing so, the refund will be The statement does not provide details on any specific conditions or timeframe for processing refunds. Users should refer to the website’s refund policy or terms and conditions to understand any additional requirements or limitations.

• The refunds, if any, shall be processed after deduction of the transaction charges levied by the Bank and/or the Payment Gateway, to & fro cost of the shipping and/or courier charges (With regard to purchase of a product listed on the Website), customs duty (if levied) and/or any other charges that may have been incurred by the Website during processing and/or delivering the service, as applicable.

By availing our products or services, customers acknowledge their understanding and agreement with the terms outlined in this Cancellation & Refund Policy. We appreciate your trust in Karmik Gems (Sole Proprietor: SUKHRAJ SINGH), and our team is committed to delivering exceptional service in every interaction.